Description
Predictive Dialer Software has long been the object of heated debates between telemarketers and call center on one side who love the technology for its productivity gains and consumers on the other who detest it for the dead air and silent calls it brings on with it. Every year the call center industry spends thousands of dollars and capital buying expensive equipment with predictive dialing capabilities.
One can avoid wastage of time by due to dealing with voicemail system that waits for individual answers and requires the simultaneous dialing of different numbers that is a hectic job if done manually. The system knows how long calls take, how many numbers to dial before reaching a live person, how many numbers will reach busy signals and other calling statistics.
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